Re-assign a query

A query can be re-assigned to any other Operator or Reviewer.

• Locate the desired query and click the “View Details” icon
• Scroll to the bottom of the query details screen to the action buttons card

• Click the “Re-Assign Query” button
• Select a name from the list. Note that the drop-down list in the dialogue box will only show the names of Operators assigned to the query category (for non-confidential queries). If the query has been marked as confidential, you will be able to assign it to anybody in your organisation.
• Click “Assign”

The selected person will receive an email and task notifying them that the query has been assigned to them.