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Recall a Query

You are able to recall any query you may have submitted but which has not yet been assigned to an operator. In other words, it is still in Unassigned status. Once the query has been assigned, you will need to withdraw it.

To recall a query:

  • Navigate to the Requestor Dashboard
  • Click on the grey Unassigned box to obtain a list of all your unassigned queries
  • Click the edit icon alongside the query you wish to recall
  • On the query details screen that opens, scroll to the bottom of the page where the action buttons are located
  • Click the “Recall Query” button and confirm the action
  • The query will be placed back into “Draft” status so you can make any changes you need to the query and resubmit it.
rmqs/recall_a_query.txt · Last modified: 2020/05/16 09:26 by admin