Configure the webapp
This feature is only available to DPP Personnel who have been assigned “Administrator” access.
Set the main configuration
The email addresses entered here are used for notifications when queries are submitted by users and before they are assigned to an Operator
It is important that values for all the input boxes on both of the top cards are completed. Leaving any of these boxes empty may lead to unwanted outcomes.
Add/Edit user guidance
There are guidance pops throughout the webapp. These are identified with blue “help” icons.
To modify the details that are displayed to users when they click on these icons:
Navigate to “Main Dashboard” under the Configuration menu.
Scroll to the middle of the screen and locate the relevant help content you wish to work with
Add/edit the details as necessary
Click any one of the “Save” buttons
Add/Edit/Delete drop-down options
Administrators have the ability to add options to many of the drop-down lists available across the webapp.
Click “Custom List Options” under the Administration menu
To add a new option, click the “Add Option” button and complete the details presented in the modal.
To edit an option, click the edit item alongside the relevant option and complete the details in the modal.
To delete an option, click the trash can icon alongside the relevant option and confirm the action.
Note that you cannot edit or delete an option that has been locked. In this case, the option will be marked with a black “lock” icon.