Most of the drop down lists on the platform present a long list of detail, depending on what the list is for. (For example, the list of employees in your organisation might be very long). Therefore, many of them allow you to type a term into the drop down box in order to filter for the item you’re looking for.
Some drop-down lists are pre-defined and cannot be easily changed. If you need an option added to one of these, you need to contact your Organisation Administrator (contact details are in the Service Center). For most others, you can obtain guidance as to what to do to get an option added (or even add the option yourself)
For example: If your organisation allows its staff to add organisations or persons to the system, you will be able to create a record for that person or organisation using the form that will appear. Once you have added the person or organisation, they will immediately be available in the drop down list for selection.