KPMG Global Quality & Risk Management Inquiry System (“GQ&RMIS”) provides support primarily to Ethics and Independence Partners (“EIP”), Risk Management Partners (“RMP”) and Area Risk Leaders (“ARL”) as well as other KPMG personnel in the logging and resolution of quality, risk management and independence matters.
GQ&RMIS provides the interface for EIPs, ARLs, RMPs and other KPMG personnel to engage with GQ&RM and for the GQ&RM team to effectively workflow the query to resolution through various stage-gates.
Queries can be logged in one of four categories:
There are also a number of topics and sub-topics that can further be used to classify the query and to ensure that the appropriate operator, specialists and reviewers are involved in the resolution.
The topics in this section guide users in working with GQ&RMIS on readyplatform
Anybody within the firm can submit a query. Simply point your browser to the GQ&RMIS website and click “Submit a query”. Once you create a query, it will be accessible from your Requestor Dashboard and various reports throughout the webapp.
After you submit a query, it will move through various stages in the resolution workflow and, at some points, you may be asked to provide more information. These topics provide more details on each of these stages in the resolution process:
If you are a key role players in your risk area/country (i.e. EIPs, ARLs, RMPs) you can view queries that have been submitted and resolved in your risk area/country.
If you have been invited by a requestor to be a delegate on a query, you will receive an email from the webapp inviting you to work on the query.
If you have been invited by an operator to provide support in the resolution of a query as a topic specialist, then you will receive an email from the webapp inviting you to work on the query.
Triage Operators are tea members within GQ&RM who are able to receive and view queries submitted by the wider user community. A Triage Operator will initially access and review the details of the query and will then:
GQ&RM Operators and Reviewers can access queries through the various dashboards and reports and can then workflow each query to resolution, through the following process steps:
If you have been asked to work on a confidential query as an Operator even though you are not part of the GQ&RM team, you will have access to perform all the above functions as well.
Webapp Administrators are able to configure the webapp to fit their requirements using the configuration panel. Administrators can also: